Meeting the Challenge

Functional Categories

The Department of Homeland Security (DHS) EAGLE contract will serve as the department-wide platform for acquiring IT service solutions in five functional categories (FC's):

FC1 – Engineering Design, Development, Implementation and Integration

FC2 – Operations and Maintenance

FC3 – Independent Test, Evaluation, Validation and Verification

FC4 – Software Development

FC5 – Management Support Services

FC2 Operations and Maintenance

FC2 includes all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. These solutions may be required across the DHS infrastructure, to include, but not limited to, the following operational areas: data center, help desk and field support services (e.g., desk-side support and LAN administration), network and security operations, and collaboration services (e.g., e-mail, voice, and video services). This functional category includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full, managed service solutions.